kis88 | Privacy Policy – How We Protect Your Data

1. Introduction & Our Commitment

Kis88 is an online gaming platform trusted by hundreds of thousands of users across Malaysia. We understand that your privacy is more than a legal requirement — it is the foundation of trust that defines our relationship with every member.

This Privacy Policy is drafted in accordance with the provisions of the Personal Data Protection Act 2010 (PDPA) Malaysia and relevant international guidelines. We are committed to ensuring that every piece of information you provide is handled with full responsibility, transparency and security.

As a responsible platform, we never sell, rent, or disclose your personal data to third parties for marketing purposes without your explicit consent. Every data-related decision is made with your interests and security as the top priority.

Kis88 is fully compliant with Personal Data Protection Act 2010 (PDPA) Malaysia. You have the right to access, amend and request deletion of your personal data at any time through our support team.

2. Information We Collect

Kis88 collects various types of information to provide you with a secure, personalised and efficient service. This information is divided into three main categories:

2.1 Information You Provide Directly

Registration Information: Full name, date of birth, mobile number, email address, and Malaysian bank account details.
Identity Verification Documents (KYC): Copies of MyKad, passport, or other official documents submitted during the verification process.
Financial Information: Bank account details, deposit and withdrawal history, and in-platform transaction records.
Communications: Any messages, feedback, or complaints you send to our support team.

2.2 Automatically Collected Information

Technical Data: IP address, browser type, operating system, screen resolution, and device language settings.
Usage Data: Pages visited, games played, session duration, clicks and navigation patterns within the platform.
Device Data: Unique device identifier, phone model, operating system version, and network information.
Location Data: General location based on IP address for geographic region verification purposes.

2.3 Information from Third Parties

Verification information from payment providers such as FPX, Touch 'n Go eWallet and GrabPay.
Anti-fraud and anti-money laundering verification data from accredited compliance services.
Identity verification information from relevant authorities where required by law.

Data Type	Purpose of Collection	Retention Period
Registration Information	Create & manage user accounts	Duration of active account + 7 years
KYC Documents	Identity verification & compliance	5 years after account closure
Transaction Records	Financial history & audit	7 years (legal requirement)
Log & Technical Data	Security & Fraud Detection	Rolling 90 days
Cookie Data	User experience & analytics	Up to 12 months

3. How We Use Your Information

Every piece of information we collect is used for a specific, legitimate, and necessary purpose. kis88 does not use your data for any purpose other than those stated below:

3.1 Service Operations

Create, verify and maintain your user account.
Process deposits, withdrawals and financial transactions securely.
Providing access to games and platform features relevant to your profile.
Sending important notifications related to your account, transactions, and service updates.

3.2 Security & Compliance

Detecting and preventing fraud, money laundering, and platform abuse.
Performing KYC/AML compliance checks in accordance with Malaysian legal requirements.
Identify and investigate any suspicious or unusual activity.
Comply with court orders or lawful requests from government authorities.

3.3 Service Improvement

Analyse usage patterns to improve platform performance and usability.
Personalise game recommendations and promotions based on your preferences.
Conducting internal research for the development of new products and services.

3.4 Marketing Communications

With your consent, we may send you promotional updates, exclusive offers and the latest kis88 news via email or SMS. You may unsubscribe at any time by contacting our support team or using the unsubscribe link provided in any communication.

Kis88 never uses your personal data to sell to third-party advertisers or to build marketing profiles unrelated to our services.

4. Sharing Information with Third Parties

Kis88 maintains strict controls over information shared with external parties. We only share your data under limited and necessary circumstances as follows:

4.1 Trusted Service Providers

We work with selected third-party service providers to support platform operations, including payment processors (FPX, Touch 'n Go, GrabPay), licensed gaming solution providers and analytics platforms. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purpose.

4.2 Legal Requirements

Kis88 may disclose your information to Malaysian government authorities or relevant regulatory bodies where required by law, court order or for the purposes of financial crime investigation.

4.3 Security Protection

In certain circumstances, we may share necessary information with third parties to prevent fraud, protect the rights and safety of KIS88 and other users, or enforce our Terms and Conditions.

Important: kis88 never sells, rents or trades your personal data to any third party for marketing or commercial purposes. Any data sharing occurs only within the limits set out in this Privacy Policy.

5. Data Security

The security of your personal data is kis88's highest priority. We continually invest in the latest security infrastructure to keep your information protected at all times.

5.1 Encryption Technology

All data transmitted between your device and the kis88 servers is protected with 256-bit SSL/TLS encryption — the same security standard used by banking institutions and governments worldwide. Sensitive data stored in our databases is also encrypted using the AES-256 algorithm.

5.2 Access Controls

Access to user data is restricted to authorised personnel only, on a need-to-know basis.
All internal access is automatically audited and logged to detect any unauthorized access.
Two-factor authentication (2FA) is mandatory for all kis88 staff with access to systems containing user data.

5.3 Continuous Monitoring

The kis88 system is monitored 24/7 by an experienced cybersecurity team. We use advanced threat detection tools capable of identifying and responding to any unauthorized access attempts or suspicious activity in real time.

The kis88 infrastructure undergoes periodic independent security audits conducted by accredited third-party cybersecurity firms. These audits ensure ongoing compliance with industry security standards.

6. Cookies & Tracking Technologies

Kis88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies We Use

Essential Cookies: Required for core platform functions such as login, session security and navigation. These cookies cannot be disabled.
Functional Cookies: Remembering your preferences such as language, currency, and display settings to provide a more comfortable experience.
Analytics Cookies: Help us understand how users interact with the platform, which pages are frequently visited and what technical issues need to be addressed.
Security Cookies: Used to detect and prevent fraud, cyberattacks and unauthorised automated activity.

6.2 Managing Your Cookies

You can manage and delete cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality and experience of the KIS88 platform.

Kis88 does not use third-party cookies for advertising or marketing purposes unrelated to our services. All analytics data collected is solely for internal platform improvement.

7. Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have specific rights regarding your personal data held by kis88. We fully respect these rights and make it easy for you to exercise them.

1

Right of Access

You have the right to request a copy of the personal data we hold about you. We will process your request within 14 business days.

2

Right to Rectification

If your data is inaccurate or outdated, you have the right to request kis88 to correct that information at no charge.

3

Right to Erasure

You may request the deletion of your personal data, subject to applicable legal obligations and record retention requirements.

4

Right to Object

You have the right to object to the processing of your data for direct marketing purposes. Such requests will be actioned immediately.

5

Right to Restriction

In certain circumstances, you may request that KIS88 restrict how your data is processed while a dispute is pending resolution.

6

Right to Data Portability

You have the right to receive your personal data in a machine-readable format for transfer to another service provider.

To exercise any of the above rights, contact the kis88 support team via live chat within the platform or by email at [email protected]. We will respond within 3 business days and resolve your request within 14 business days.

8. Data Retention & Deletion

Kis88 retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by Malaysian law. Once the retention period expires, data will be securely deleted or anonymised.

8.1 Primary Retention Periods

Active account: Data is retained for the duration of your active account and updated on a regular basis.
After account closure: Financial and KYC records are retained for a minimum of 7 years in accordance with Malaysian financial legal requirements.
Communication logs: Customer support communications are retained for 2 years for reference and dispute resolution purposes.
Technical Data: Server logs and technical data are retained for a rolling 90-day period before being automatically deleted.

8.2 Secure Deletion Methods

When your data is due for deletion, KIS88 employs secure, irreversible erasure methods. This includes multi-pass overwriting for digital storage and physical destruction for any printed records.

9. Changes to the Privacy Policy

Kis88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements or relevant technological developments.

Whenever there is a material change, we will provide appropriate notice through:

In-platform notification at least 14 days before any changes take effect.
Email sent to the address registered on your account for significant changes.
A notification banner or pop-up upon first login after the changes take effect.

The "Updated" date at the top of this page reflects the date of the latest Privacy Policy. Your continued use of the kis88 platform after changes take effect constitutes your acceptance of the updated Privacy Policy.

We recommend reviewing this page periodically, at least once every three months, to stay informed on how KIS88 handles your personal information.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how kis88 handles your personal data, our Data Protection Officer (DPO) team is ready to assist.

You can reach us through the following channels:

Live Chat: Available 24/7 directly within the kis88 platform for an immediate response.
Email: [email protected] — response within 3 business days.

For unresolved complaints, you also have the right to submit a complaint to Department of Personal Data Protection (JPDP) Malaysia in accordance with the provisions of PDPA 2010.

The kis88 support team operates 24 hours a day, 7 days a week with no holidays. We are committed to responding to every privacy-related inquiry promptly and seriously.

Privacy Policy kis88 – Your Personal Data Protection